Maintenance Requests

Facilities Services provides 24-hour service to address housekeeping, maintenance and repair issues in all residence halls. If, upon arrival, you notice any issues in your room, please contact our office at (202) 994-2552.


Short-Stay Groups

All maintenance requests for Short-Stay Groups staying 3-20 consecutive nights must be communicated by the Group Coordinator.  Group Coordinators should contact the Summer & Conference Housing office who will submit a FixIt request on your behalf.

Call: 202-994-2552


Individual Guests and Long-Stay Groups

General Maintenance & Submitting a FixIt

Individual and Long-Term Summer guests staying more than 21 consecutive nights can submit a FixIt maintenance request to address issues that are not emergencies. You will need to log in with your courtesy NetID and password to submit a request. You can check on the status of your FixIt maintenance request by logging into FixIt and clicking on "Request History" in the left sidebar or by calling during business hours, weekdays 8:30 a.m. - 5:00 p.m.

Call: 202-994-6706, Option 3
Email: talktogw@gwu.edu

Submit a FixIt Request

Emergency Maintenance

A facilities emergency is a problem that jeopardizes a person's safety, causes damage or loss of property or significantly disrupts regular university activities. Examples include active water leaks, power loss, broken door or lock and elevator outages.

Call: 202-994-6706, Option 2